We offer a straightforward cancellation process for your convenience. You may cancel your online order either before it is dispatched or within 24 hours of placing it, whichever comes first. A full refund will be issued for the total value of your order.

To cancel your order, use the "Cancel Your Order" button on the My Order Page and provide the reason for cancellation in the Comments Box. Upon receiving your cancellation request, our Customer Support team will initiate the refund process for any prepaid orders and notify you via email. Please note that we can only process cancellations for the entire order; partial cancellations are not accepted.

Refund Policy

Refunds will be processed within 2 business days of receiving your request and authorization. Generally, you should expect to see the refunded amount credited to your account within 4 to 8 days after processing begins.

Please be aware that the timing of the actual credit to your account may vary due to external factors, such as bank processing times, payment gateways, and couriers (for cheques).

Shipping Policy

Please review our shipping policy to understand all relevant details:

• On cancellation or return, your refund will be processed after deducting shipping charges.
• You are responsible for the shipping costs associated with returning items.
• Shipping costs are non-refundable.
• We partner with a shipping company to deliver your orders.
• Domestic orders are typically delivered within 7-10 working days.
• Rich Look Fashion is not responsible for delays caused by the courier company.
• If your prepaid item is lost either by us or the courier company, a full refund will be issued.

Contact Us

If you have any questions or concerns about our Shipping Policy, please reach out to us at:

Email:

info@richlookfashion.com